FAQs

When will my order be dispatched and delivered?

We aim to process orders quickly. Most orders are processed the same day or within 1-2 business days. While delays are uncommon, deliveries typically arrive within 4 to 7 business days. If longer shipping times are expected, this will be noted on the product description page. We take pride in offering fast order processing and responsive customer support.

Which payment options do you offer?

We accept major credit and debit cards (Visa, Mastercard, American Express, and Discover) as well as digital payment options like Apple Pay and Google Pay.

What is your return policy?

We offer a 30-day money-back guarantee on all products. For full details, please review our return policy on our website.

How can I cancel my order?

You can cancel your order for a full refund as long as it hasn’t been shipped. To cancel, contact us immediately at support@robotechwave.com. If the order has already shipped, you can return it under our 30-day return policy.

What should I do if my item arrives damaged?

Inspect your package upon delivery. If you notice any damage, even to the outer packaging, make a note when signing for the delivery. If you suspect damage but can’t inspect it right away, mark your receipt with “suspect damage.” If the product is damaged, please email photos to support@robotechwave.com, and we’ll quickly arrange for a replacement or compensation.

How do I place an order?

Ordering is easy. Add your selected items to the cart and proceed to checkout by providing your shipping and payment details. You can also place an order by phone at (442) 221 9746. Once your order is placed, you’ll receive a confirmation email, and we’ll begin processing it right away.

How will I know when my order has shipped?

After placing your order, you’ll receive a confirmation email with your billing and shipping details. Once the order is shipped, we’ll send another email with tracking information. If an item is out of stock, we’ll notify you within one business day by email or phone.

Will I receive an order confirmation email?

Yes, a confirmation email will be sent to the email address you provided. Be sure to save or print it for your records and double-check your email address to ensure you receive it.

Do you apply sales tax?

Since we operate from Arizona, sales tax is only applied to orders shipped within the state. Customers outside Arizona can benefit from potential tax savings.

Can I modify my order?

You can modify your order at no additional cost as long as it hasn’t been shipped. To request changes, email support@robotechwave.com. Any price adjustments will be credited to your account or charged accordingly. For urgent changes, contact us by phone at (442) 221 9746.